Maruti Suzuki’s after-sales network creates a new record

Maruti Suzuki India service network has set a new benchmark of attending over 2.84 crore vehicles in a single financial year. This is the highest-ever service load managed in the company’s history.

The milestone has been enabled by Maruti Suzuki’s expansive service network of 5,926 service touchpoints across India, supported by trained manpower, robust processes, and technology-enabled service operations.

Hisashi Takeuchi, Managing Director & CEO, Maruti Suzuki India Limited, said, “Achieving our highest-ever annual service load is a significant milestone and reflects the trust customers place in Maruti Suzuki’s after-sales capabilities. I would also like to thank our channel partners for their continued commitment and tireless efforts, which have been instrumental in achieving this milestone.”

He added, “High-quality after-sales service is essential for maintaining vehicle health and ensuring optimal performance throughout its lifecycle. It plays a key role in building long-term customer confidence and strengthening brand loyalty. Since our inception, we have consistently believed that our service footprint should remain ahead of sales. As vehicle technologies advance and customer expectations continue to evolve, we remain committed to expanding our service footprint and introducing innovative service formats to address diverse customer needs more efficiently. By FY 2030-31, we aim to establish about 8,000# service touchpoints.”